# Common Errors

<details>

<summary>You lack the required entitlement</summary>

If you are displaying this error, it means that you do not have access to the script, if freshly after purchase you added the script to the server without restarting the server, you need to restart it because your server license key must refresh the scripts available to the server.

If the error still occurs, verify that your license key from the server matches the one on which you have purchased the scripts.

</details>

<details>

<summary>Failed to verify protected resource</summary>

**Possible reasons**

* You are using Filezilla
* Your server hosting is using Filezilla to upload the script
* You are transferring the folder to the VPS file by file, please upload the .zip file and extract it after it is already on your VPS (so drag and drop the zip file and not the folder)
* The download was corrupted, try doing a new clean install

</details>


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